This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements ...

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more ...

Artificial Intelligence (AI) is becoming increasingly capable of serving business’ needs across a vast range of areas. While the technology was originally limited to basic services like simple ...