Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

The landscape of work has dramatically changed in recent years, with the rise of remote teams becoming a common phenomenon across industries. Advancements in technology have accelerated the transition ...

Virtual job positions continue to increase in popularity. If you value becoming a remote worker or staying one, you can find countless companies hiring to fill work-from-home positions. With so many ...

BeyondTrust has released security updates to fix a high-severity flaw in its Remote Support (RS) and Privileged Remote Access (PRA) solutions that can let unauthenticated attackers gain remote code ...

Remote support company iYogi was caught using scare tactics to sell its services to naive customers. Can it win back our trust? As someone who’s been in this business since mammals were still the new ...

While the way we work continues to evolve, it’s clear by now the concept of remote work is here to stay. And employees seem to like working from home, with more than 70% of people who work remotely ...