ITIL, known as the Information Technology Infrastructure Library, is a collection of detailed service practices for the IT management sector that focuses on delivery in line with the customers and ...

About three and a half years ago, LG&E Energy LLC was researching best practices for information technology services when company officials stumbled upon a concept that has revolutionized IT ...

One positive development that has come out of the great IT recession is the death of computing-by-fad. Oh, you know what I mean: An influential research company declares the next hot technology, and ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

There are many frameworks available and practiced by various organizations and practitioners of IT. All frameworks try to address problems in a particular area. For example, the information technology ...

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, “The mail! It ...

For South African businesses, future-proofing their IT Service Management (ITSM) systems with IT Infrastructure Library (ITIL) frameworks that leverage the latest AI integrations is more than a ...