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Eric Siegler, head of DevOps at PagerDuty, presented his findings from analyzing data from 1000 post-mortems ran by 125 different organizations over a six months period at the Velocity conference in ...

Despite movie depictions of tough bosses and insufferable coworkers, there is no place in the professional world for finger-pointing and blame games. Singling out individuals for their accomplishments ...

Post-mortems should happen after every major project, meeting, or incident, not just annually. Create a safe, no-blame environment with clear roles, checklists and documented feedback. Pre-mortems ...