Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

I have an issue with Flow. My Ya’ad and Road service with Flow was disrupted during the hurricane in July 2024. Several calls have been made to them about the situation to no avail. On January 9, 2025 ...

ABUJA: The Federal Government has charged personnel of the Nigeria Immigration Service NIS to continue to offer excellent services to its clients, declaring that efficient customer service is a right ...

TORONTO, Oct. 6, 2025 /PRNewswire/ -- Flow Water Inc. ("Flow" or the "Company") today announced that it has entered a new phase as a privately held company. Backed by stable fiscal sponsorship, Flow ...

Speaking at the Huduma Centre GPO in Nairobi, Public Service Cabinet Secretary Geoffrey Ruku said the week underscores the responsibility of all ministries, departments, and counties to serve Kenyans ...

TRAVERSE CITY — Beginning Oct. 6, customer service hours at City Offices in the Governmental Center will change to create consistency across all departments. The new hours at the Governmental Center ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...