Dec 11, 2024 · In this blog, we'll explore 12 bad habits that many call center supervisors fall into. From micromanaging to failing to lead by example, these common mistakes can lead to …

Running a contact centre and dealing with employee performance can seem like an uphill struggle as there are so many factors that can impact performance. This article looks at the top …

Jul 28, 2025 · By doing so, you can pinpoint agent weak spots and skill gaps. For example, long AHT could be indicative of poor product knowledge, meaning a refresher course, or even a …

May 18, 2025 · From long wait times to untrained staff and technological issues, unaddressed call center problems lead to frustrated customers, lost business, and a damaged reputation.

Mar 14, 2025 · We know at call centers that time is money, but inefficiencies, inefficient technology, and exhausted staff produce call centre problems. For most call centers, these are …

Apr 7, 2025 · Problems in call centers—like long wait times or unhelpful agents—can really hurt a business. They impact both productivity and customer satisfaction. Here’s a comprehensive …

Jul 29, 2025 · Without a clear plan, call centers often face issues such as slow responses, incorrect information, and confused customers. Long queue times and unnecessary call …

Jul 31, 2023 · In this article, we’ll cover 10 of the most common contact center issues and share actionable steps to resolve them. This way, you can tackle existing problems and proactively …

Aug 20, 2024 · When agents don't perform at their best, customer relationships and brand loyalty suffer. Learn how to improve contact center agent performance.

May 8, 2025 · By implementing sentiment analysis effectively and providing appropriate training, call centers can reach a new level of performance, enhancing customer experience, boosting …