Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Aug 3, 2021 · Directly OnDemand Resources For all the latest best practices and resources related to customer service and the modern contact center. Forrester Report: The Rise of the …

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand …

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

May 20, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s platform to deliver more automated and elastic customer support operations that are …

Directly: Revolutionizing Customer Experience AutomationCustomer Service Reinvented Customer Service Reinvented

Customer issues evolve daily, and our platform adapts in real time. It continuously monitors conversations, identifying new questions to automate while experts author fresh content. …

With Directly, our community experts will review incoming customer conversations and refine intent classification, identify new intents ripe for automation, and provide automation and …